Sixth International C* Conference on Computer Science & Software Engineering


Porto, Portugal
10 -12 July, 2013





Track: Bridging design: business and software services

This track is part of C3S2E'2013.


Service science is a multidisciplinary area which studies service systems from various perspectives such as technological, business, psychological, economical and social. The main objective is to develop new theories, frameworks, and tools for understanding service innovation and provisioning within businesses and organizations.


The research done so far has taken three main and distinct paths. On the one hand, the computer science community has been addressing services from a software perspective (e.g. by developing languages and frameworks to standardize the descriptions and interfaces, such as USDL, WSDL, and REST, of web-accessible services). This has originated extensive research on web services, service-oriented architectures, semantic web services, and service ontologies. The marketing community has been addressing services from the marketing and business perspective (e.g. through the standardization of best practices and controlling methodologies such as ITIL, COBIT, SERVQUAL, and CMMI-SVC). Some of the results of these efforts have been models for understanding and modeling service processes, models for understanding customer satisfaction and tools for measuring service quality have been some of the results. And a stream originating from service design has taken the design perspective (personas, blueprinting,…). It has targeted the deep dive into the world of actors within the service systems, aiming at the development and prototyping of scenarios for service improvements and innovations.


A missing link in current research is the one that brings these streams together, bridging the worlds of Business, Service Design and IT Services, by providing theories, models and tools to support the end-to-end design and deployment of services in organizations.


The objective of this track is to encourage more research in this topic by providing a forum for interested authors to disseminate their research, compare results, and exchange ideas. Possible topics of interest include but are not limited to:


Designing business as a service, Service business models, Design thinking in service design, Designing policies and frameworks for services, Designing service systems and service system integration, Services and innovation, Service architectural models and service modularity, Service description and specification languages, Cloud computing and software-as-a-service, Engineering for cloud-based applications, Engineering approaches to support services’ lifecycles, Customer integration and co-creation in IT projects, Integrated Business-to-IT modeling frameworks and tools, Evaluation of the impact of service design on IT solutions, Service quality assessment tools, Vertical industry specific IT services solutions and best practices, Impact of service design on current enterprise architecture frameworks.



Track Chair(s)


Jorge Cardoso, University of Coimbra

Paulo Rupino da Cunha, University of Coimbra

Alexandre Miguel Pinto, University of Coimbra

Tilo Böhmann, Universität Hamburg


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 LocalWords: DOCTYPE html XHTML xmlns http charset utf href stylesheet css px LocalWords: nav php Arial br nbsp cellpadding cellspacing tbody td lang xml LocalWords: USDL WSDL ontologies ITIL COBIT SERVQUAL CMMI SVC personas Rupino LocalWords: lifecycles Cardoso Coimbra da Cunha Tilo Böhmann Universität ftn LocalWords: ConfSys